Product support

Jarvis CRM REsources & FAQ’s

Find links and answers to basic questions about Jarvis CRM.

Need further help you can submit a ticket as well.

Jarvis CRM, Make it yours. Fully Customizable.

Do it yourself or have us lend a hand.

Jarvis CRM Support

We can help you with the following:

  • FileMaker Licensing
  • Jarvis Installation
  • Coaching
  • Customizations
System Requirements

FileMaker Server 17 with Web Publishing, PHP, XML and the Data API are required to be enabled.

FileMaker Pro 17 Advanced is required on Mac and Windows Desktops.

FileMaker Go 17 for iPhone and iPad

Call us at 877-501-8038 to purchase FileMaker licenses, The Scarpetta Group is a FileMaker Business Alliance Reseller. 

FileMaker Licensing

We are FileMaker Business Alliance Resellers. Please call us at 1-877-501-8038 to discuss your licensing needs.

Upgrades

If you have a previous version of Jarvis CRM, you may upgrade for 50% off of the current list prices. If you have customizations you would like to move to the new version, we can quote you for that work. However, if there are specific features in Jarvis CRM 5 that you want in your current solution, most of them are very modular and can be transfer in via copy/paste. Contact us at info@jarviscrm.com for more information. 

How is Jarvis CRM™ Licensed?

A license of Jarvis CRM™ allows one (1) copy to be installed on a single FileMaker Server and used with the specified number of users that are purchased, this version may be customized by the end-user, The Scarpetta Group, Inc. or another trusted partner. 

Can I Add Users?

Yes, you only pay the difference when adding users.

Do you offer Support?

Yes, initially, we make sure the core application is up and running and answering any and all questions.

Support package is available and can be customized to meet your needs.

Additionally, we offer coaching so as you want to customize Jarvis CRM, you may work directly with one of our Certified FileMaker Developers.

Call us at 877-501-8038 or Email us at info@jarviscrm.com for more information.

What are my Hosting Options?

Jarvis CRM can be hosted in-house or in the cloud. Hosting Jarvis CRM requires FileMaker Server 17. We recommend Longterm Solutions for FileMaker hosting outside your operating offices.

Contact us at +1 877-501-8038 for more information. 

Does Jarvis CRM Support FileMaker Cloud?

Jarvis CRM does support FileMaker Cloud, however certain features, like the Calendar, Notes, and the Gantt chart do not currently. They are using the PHP and XML API’s. Once we transition to the Data API in a future version (TBD) it will fully support FileMaker Cloud. 

The Scarpetta Group, Inc.

425 North Main Street STE D
Simpsonville, SC 29681
+1 877-501-8038

info@jarviscrm.com

FileMaker 17 Licensing

As a FileMaker Business Alliance Platinum Partner, we offer the best pricing you’ll find on FileMaker licenses, both on-premise and Cloud-based.

Experience Jarvis today

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Jarvis CRM is designed to simplify your business.

Contact us to learn how.