THE DESCRIBED AND CAPTIONED MEDIA PROGRAM (DCMP) determined Jarvis CRM to be the best choice.
“Having all of that communication logged in one location, with the ability to manage user data and see activity in the same place is fantastic.”
— Jason Stark | Director | The Described and Captioned Media Program
The Study
The Described and Captioned Media Program (DCMP) is a project funded by the U.S. Department of Education. The program provides services designed to support and improve the academic achievement of students (early learning through Grade 12) who are blind, visually impaired, deaf, hard of hearing, and deaf-blind or have another disability. The services include a collection of free on-demand described and captioned educational media, a learning center of information related to educational media access, a gateway to Internet resources related to accessibility, and a technology center for the development of tools to enhance the creation and delivery of accessible educational media.
The Challenge
The DCMP was working with an existing web-based system for client (member) management and wanted to grow the system to assist with marketing efforts (and tracking the success of those efforts). The existing system also had not been formally updated in a while and internal processes had changed and evolved.
Although DCMP had been using FileMaker for tracking internal processes, client communications were handled within an online “service desk” (ITSM) system. This was sufficient for the inbound and outbound communication, however, as there was no direct tie to data in DCMP’s internal systems, staff had to look in several places in order to see user activity and communication history.
DCMP was in need of a streamlined process and accessible data, stored in one central location, with the ability to tie in client communications whilst keeping a record of activity and any upcoming tasks.
The Solution
DCMP had investigated several CRM options. As the team at DCMP were already familiar with FileMaker, they were aware of some of Jarvis CRM’s functionality and believed it would be the best option to track data and streamline their client processes. They needed a customizable solution and determined Jarvis CRM to be the best choice.
The Results
Since incorporating Jarvis CRM, the DCMP system is now able to support all aspects of client management and communication.
Due to COVID-19 and the move to online/remote learning, DCMP’s usage exploded, and Jarvis CRM allowed them to more efficiently meet the demands of increased service requests.
“The most impactful tool is the email piece—being able to send template-based or custom emails to users as they progress through the process of requesting services to use of our program.”
“The entire team has been great. The project has been a huge success.”
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