CRM vs ERP. What difference does it make?

CRM vs ERP. What difference does it make?

CRM vs ERP. What difference does it make?   The story usually goes like this.  A colleague, a potential client, approaches one of their friends or us and asks about a CRM or ERP system because someone told them they need one or they read an article that said they...
Top Tips on Gold Star Customer Service

Top Tips on Gold Star Customer Service

The quality of customer service that you can provide to your clients will be key in ensuring repeat business, recommendations, and referrals. But good customer service doesn’t just happen, it needs to be a planned process that is followed time and time again and...
Boost business by automating processes

Boost business by automating processes

fficiency isn’t always about working harder, it’s about working smarter and in order to do so, you need to eliminate as many time-consuming processes as possible. You’d be forgiven for assuming that this is common knowledge, but the sheer number of businesses that...
Top Tips for getting the best from your CRM

Top Tips for getting the best from your CRM

Choosing a CRM that’s right for your business is vital if you want to ensure it’s going to enable more productivity and efficiency, plus stand the test of time.   There are a huge number of popular CRMs out there, offering a variety of functionality. One of the...
5 Productivity Hacks for Working from Home

5 Productivity Hacks for Working from Home

A huge number of us are now experiencing working from home for the first time, and not everyone is finding it a piece of cake. Even for remote working seasoned pros like us at The Scarpetta Group, it’s tough at times, especially in the current climate of...
What to Look for in a CRM

What to Look for in a CRM

A CRM is more than a way to track sales. It allows you to see what types of leads are converting to customers, uncover what activities are driving sales, automate tasks, provide better customer service, and streamline your business processes to boost profitability. A...
Practical tips for improving time management

Practical tips for improving time management

“A plan is what, a schedule is when. It takes both a plan and a schedule to get things done.” Peter A. Turla, Time-Management Expert.   It’s fair to say that when you’re running a business, time is a valuable commodity. We all want to be on top of our workload...