by Joe Scarpetta | Nov 5, 2020 | FileMaker 19, Press Release
Forgetting to follow up on a lead is one of the most common problems in the sales process. Businesses that are not using a CRM are finding employees managing follow-ups in email or excel. There is no system or application to ensure that communication with a lead is... 
by Joe Scarpetta | Sep 28, 2021 | Uncategorized
We all know that social media can be a great way to get new business, but it’s often neglected or overlooked usually due to a lack of understanding on just how to use it to your advantage. LinkedIn is one of the top platforms for generating leads and nurturing... 
by Joe Scarpetta | Aug 24, 2021 | Uncategorized
Customer relationship management boils down to how companies interact with their customers. It’s a strategic, and often complex process that will influence the success of a business. So, we know that having an excellent and centralized CRM is vital to ensure the... 
by Joe Scarpetta | Jul 22, 2021 | FileMaker 19, Uncategorized
You may or may not have heard about Mission and Vision statements on your business journey and the general consensus is that as a business, you should have a clear Mission and Vision statement. So, what are they and why do we need them? Mission... 
by Joe Scarpetta | Jun 7, 2021 | FileMaker 19
Have you ever been on a team-building day? Have you been offered ‘perks of the job’ like free breakfast on a Friday or discounted tickets to the cinema? Have you ever worked for a company that gives you a $20 voucher and a cheap bottle of wine at Christmas? So... 
by Joe Scarpetta | Jun 1, 2021 | Uncategorized
CRM vs ERP. What difference does it make? The story usually goes like this. A colleague, a potential client, approaches one of their friends or us and asks about a CRM or ERP system because someone told them they need one or they read an article that said they... 
by Joe Scarpetta | May 25, 2021 | Uncategorized
The quality of customer service that you can provide to your clients will be key in ensuring repeat business, recommendations, and referrals. But good customer service doesn’t just happen, it needs to be a planned process that is followed time and time again and... 
by Joe Scarpetta | May 20, 2021 | Uncategorized
fficiency isn’t always about working harder, it’s about working smarter and in order to do so, you need to eliminate as many time-consuming processes as possible. You’d be forgiven for assuming that this is common knowledge, but the sheer number of businesses that... 
by Joe Scarpetta | May 15, 2021 | Uncategorized
A Filemaker-based CRM system is a powerful tool for managing relationships with customers, coordinating with fellow team members, and ultimately, helping to grow your business. Because it’s fully customizable, a FileMaker-based solution can include a variety... 
by Joe Scarpetta | Apr 26, 2021 | Uncategorized
Choosing a CRM that’s right for your business is vital if you want to ensure it’s going to enable more productivity and efficiency, plus stand the test of time. There are a huge number of popular CRMs out there, offering a variety of functionality. One of the... 
by Joe Scarpetta | Apr 20, 2021 | Uncategorized
A huge number of us are now experiencing working from home for the first time, and not everyone is finding it a piece of cake. Even for remote working seasoned pros like us at The Scarpetta Group, it’s tough at times, especially in the current climate of...
