by Joe Scarpetta | Nov 5, 2020 | FileMaker 19, Press Release
Forgetting to follow up on a lead is one of the most common problems in the sales process. Businesses that are not using a CRM are finding employees managing follow-ups in email or excel. There is no system or application to ensure that communication with a lead is... 
by Joe Scarpetta | Jun 1, 2021 | Uncategorized
CRM vs ERP. What difference does it make? The story usually goes like this. A colleague, a potential client, approaches one of their friends or us and asks about a CRM or ERP system because someone told them they need one or they read an article that said they... 
by Joe Scarpetta | May 25, 2021 | Uncategorized
The quality of customer service that you can provide to your clients will be key in ensuring repeat business, recommendations, and referrals. But good customer service doesn’t just happen, it needs to be a planned process that is followed time and time again and... 
by Joe Scarpetta | May 20, 2021 | Uncategorized
fficiency isn’t always about working harder, it’s about working smarter and in order to do so, you need to eliminate as many time-consuming processes as possible. You’d be forgiven for assuming that this is common knowledge, but the sheer number of businesses that... 
by Joe Scarpetta | May 15, 2021 | Uncategorized
A Filemaker-based CRM system is a powerful tool for managing relationships with customers, coordinating with fellow team members, and ultimately, helping to grow your business. Because it’s fully customizable, a FileMaker-based solution can include a variety... 
by Joe Scarpetta | Apr 26, 2021 | Uncategorized
Choosing a CRM that’s right for your business is vital if you want to ensure it’s going to enable more productivity and efficiency, plus stand the test of time. There are a huge number of popular CRMs out there, offering a variety of functionality. One of the... 
by Joe Scarpetta | Apr 20, 2021 | Uncategorized
A huge number of us are now experiencing working from home for the first time, and not everyone is finding it a piece of cake. Even for remote working seasoned pros like us at The Scarpetta Group, it’s tough at times, especially in the current climate of... 
by Joe Scarpetta | Apr 15, 2021 | Uncategorized
A CRM is more than a way to track sales. It allows you to see what types of leads are converting to customers, uncover what activities are driving sales, automate tasks, provide better customer service, and streamline your business processes to boost profitability. A... 
by Joe Scarpetta | Mar 26, 2021 | Uncategorized
This month we’ve been looking at how we manage our time more efficiently in order to be more productive, you can check out our blog post on this – Practical tips for improving time management. But sometimes, your own will and way just doesn’t do the trick, so we’ve... 
by Joe Scarpetta | Mar 19, 2021 | Uncategorized
Customer relationships should be your number one priority, the customer, after all, is the one keeping your business alive. Having a solid CRM in place in order to manage your customer relationships is vital and Jarvis CRM boasts the ability to store and... 
by Joe Scarpetta | Mar 18, 2021 | Uncategorized
“A plan is what, a schedule is when. It takes both a plan and a schedule to get things done.” Peter A. Turla, Time-Management Expert. It’s fair to say that when you’re running a business, time is a valuable commodity. We all want to be on top of our workload... 